Service Within an Hour/1 Hour Emergency Service
When possible, Metropolitan aims to have a technician out to the client within an hour of their call. This attendance is subject to availability, and as per clause 62 in the Terms & Conditions, ‘subject to availability’ specifically refers to circumstances where no technician is able to make it to the client within the hour time frame.
Same Price After Hours
Metropolitan offers no extra charge for after hours work. This means fixed rates across our 24/7 services with no additional callout fee or rates on weekends, public holidays or after hours, as per clause 61 in the Terms & Conditions.
